Refund policy
Return & Exchange Policy
Due to the hygienic nature of hair products, all sales are FINAL.
❌ We do not accept returns, refunds, or exchanges once hair has been shipped except for incorrect orders made by us.
Only US orders can be exchanged. International orders are not eligible.
To maintain quality and safety:
- Wigs or Bundles must not be worn, altered, cut, colored, washed, or tampered with.
- Lace must not be cut or customized.
Incorrect Orders
If you receive the wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos and your order number
For your safety, please return all items using a traceable shipping service with signature confirmation. We are not liable for packages lost in transit. Customers are responsible for all return shipping costs. Once your return is received and inspected to confirm it is in resalable condition, we will issue an exchange.
To begin the exchange process, please email nalohair@yahoo.com
If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.
Once approved, we will offer a replacement or store credit (no refunds).